AIRCRAFT GREETER

About the Role

Cutter Aviation is currently searching for an energetic and assertive customer service professional to join their team as an Aircraft Greeter. This role is the primary face of Cutter Aviation, requiring exceptional relationship skills and the ability to provide world-class customer service. You will be the initial customer contact person at the facility.

Key Responsibilities

• Provide world-class uncompromising service.
• Greet passengers and crews upon arrival and departure.
• Escort passengers and crews to appropriate locations (e.g., lobby, transportation).
• Confirm all reservations and services to be provided.
• Gather information for Line Services (fueling aircraft) and relay information to Customer Service Representatives for other services (rental cars, catering, coffee, ice, newspapers).
• Shuttle passengers from the plane to the parking lot or lobby area.
• Clean windscreens, stock coolers with water, clean aircraft dishes, and perform general light cleaning around the airplane and in Customer and Line Service areas.
• Solicit sales of new or additional services or products.
• Perform all Customer Service Representative's duties as needed.
• Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
• Identify areas for improvement, bring them to management's attention, and implement improvements when possible.
• Check and verify correct orders (fuel, catering) are placed and dispatched to Line Service Technicians.
• Ensure FAA and TSA rules and regulations are followed.
• Transport passengers and/or crew members on and off the airport to designated locations (e.g., hotel, main airport, aircraft).
• Perform other duties as assigned.

Requirements & Tech Stack

• Basic computer and keyboarding skills.
• High School Diploma or GED.
• Clean driving record.
• Ability to pass a drug screening test.
• Ability to pass a background check.

Qualifications

• No experience required; Cutter will provide paid on the job training.
• Prior experience working at a FBO or in the hospitality industry is preferred.
• Knowledge of all types of general aviation aircraft and their service requirements, plus the needs of crews and passengers.
• Knowledge of principles and methods for showing, promoting, and selling products or services.
• Ability to calculate figures and amounts.
• Ability to establish and maintain effective working relationships with all staff, tenants, customers, and the general flying public.
• Ability to present information effectively and respond to questions from airport staff, clients, customers, and flight crews.

Physical Demands

• Lifting up to 50 pounds.

Environmental Conditions

• Outside environment.

Work Styles

• Pleasant and cooperative attitude.
• Reliable, responsible, and dependable.
• Professional appearance and mannerisms.
• Attention to Detail.
• Initiative.
• Ability to accept criticism and deal calmly and effectively with high-stress situations, remaining open to change and variety.
• Willingness to take on responsibilities and challenges.
• Sensitive to others' needs and feelings, understanding and helpful.
• Ability to work independently, guiding oneself with little or no supervision.
• Persistence in the face of obstacles.