Production Support Specialist
UST
Hyderabad, Telangana, India3h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers
- Must know
- TroubleshootingSQLBusiness analysis
- Nice to have
- AWSPower BI
- Work
- On-site in Hyderabad
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting41%SQL15%Business analysis12%AWS4%of 98 similar fresher jobs posted in India this week
- Listed
- 3 Nov 2026 · still open
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Key Responsibilities
- Provide day-to-day application and production support.
- Investigate, troubleshoot, and resolve application and production incidents.
- Perform Root Cause Analysis (RCA) for recurring and critical issues.
- Coordinate with cross-functional technical teams for timely resolution.
- Work with Service Now for incident tracking, service requests, and operational support activities.
- Support Service Now catalog-related requirements.
- Coordinate with relevant technical teams for integrations and enhancements based on business requirements.
- Use SQL for troubleshooting, data validation, and investigation of application issues.
- Monitor data availability and identify data-related issues.
- Troubleshoot failures and coordinate with relevant teams for resolution.
- Manage and troubleshoot production incidents through to resolution.
- Conduct RCA and help identify corrective and preventive actions.
- Identify recurring issues and recommend process improvements.
- Work with cross-functional teams to improve support processes and reduce manual effort.
Requirements & Tech Stack
- Service Now
- SQL
- Incident Troubleshooting / Incident Resolution
- Root Cause Analysis (RCA)
- AWS (Good-to-have)
- Power BI (Good-to-have)
Qualifications
- Hands-on experience in application and production support.
- Strong troubleshooting skills.
Work Timing: 12:00 PM to 10:30 PM IST