Patient Services Specialist 1 Float Pool
Baylor Scott & White Health
About the Role
The Patient Services Specialist 1 Float, with direct oversight, provides administrative help in a physician's office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care.
Float Position Requirement
- This is a float position that provides coverage and support across multiple clinic locations within the Northwest Region.
- Team members in this role should be comfortable working at different clinics based on business needs, staffing requirements, and patient volumes.
- Significant local travel is required between locations, including but not limited to Highland Village, Trophy Club, Roanoke, Irving, and other Northwest Pod clinics.
- Work schedules and assigned clinic locations may vary from week to week.
- Candidates must have reliable transportation and the flexibility to travel to and work from any designated clinic within the region.
- This position does not have a single home clinic and requires the ability to adapt to different teams, providers, and clinic environments while maintaining excellent customer service and patient care standards.
Essential Functions Of The Role
- Serves as a float pool resource to various clinics within the designated, local region.
- Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones.
- Arranges follow-up visits and referral appointments.
- Assists with patient registration duties by collecting and verifying insurance information.
- Verifies patient demographics and enters changes into the computer system.
- Directs patients to appropriate waiting areas.
- Accepts payments for physician/clinic services according to established guidelines.
- Posts payments and enters charges into the computer utilizing appropriate codes.
- Generates daily payment reports and verifies cash drawer against the report.
- Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities.
- May need to discuss financial arrangements with patients.
- Receives and directs phone calls.
- Assists patients and other visitors.
- Responds to routine inquiries about practice services and hours of operation.
- Ensures any patient complaints are handled appropriately.
- Assists with medical records duties as requested.
Key Success Factors
- Able to travel regularly to various clinics within the designated, local region and complete duties within scope as assigned.
- Good listening, social, and communication (oral and written) skills.
- Professional, nice, and respectful telephone etiquette.
- Able to adjust communication style for different audiences.
- Caring listener, delicate, upbeat, optimistic, articulate, gracious, and tactful.
- Able to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
- Able to calm upset patients in a composed and professional demeanor.
- Excellent data entry, numeric, typing, and computer navigational skills, with attention to detail and accuracy.
- Relaxed working in a fast-paced, constantly changing, and stressful environment.
- Consistently demonstrate professionalism, empathy, and a patient-first mindset when addressing questions, concerns, and requests.
Qualifications
- EDUCATION: H.S. Diploma/GED Equivalent
- EXPERIENCE: Less than 1 Year of Experience
- Key Skills: Data Entry, Typing, Computer Navigation, Communication (Oral & Written), Customer Service, Problem-Solving