Shipping Assistant

About the Role

We are seeking a detail-oriented, proactive, and organized Shipping Assistant to support the end-to-end shipment process for a growing global manufacturing business. This is a Full-Time, Remote position.

Key Responsibilities

• Shipping Documentation & Coordination
• Prepare, verify, and maintain accurate shipping and export documentation, including Airway Bills (AWB), Bills of Lading (BOL), Export Declarations, Commercial Invoices, and related records.
• Coordinate shipments with carriers, freight forwarders, customs brokers, logistics partners, and internal teams (Sales, Customer Service, Production, Warehouse, Planning).
• Assist with freight quotations, shipment scheduling, dispatch readiness, and follow-up on outstanding requirements.
• Update relevant systems, shipping portals, ERP platforms, and tracking records.
• Shipment Tracking & Issue Resolution
• Track shipments from dispatch through final/last-mile delivery, monitoring milestones, transit times, expected delivery dates, and delivery confirmation.
• Provide timely shipment updates and proactively follow up with carriers, logistics partners, customers, and internal stakeholders.
• Identify, investigate, and assist in resolving delays, missing documentation, customs issues, delivery failures, damaged or missing shipments, and other exceptions.
• Escalate significant or recurring issues, maintain records of resolutions, and respond to shipment-related queries.
• Administration & Process Improvement
• Maintain accurate shipment records, documentation, communications, and system updates.
• Follow established procedures and controls while providing general administrative and operational support to the Shipping/Logistics function.
• Identify and support improvements that make shipping processes more efficient, systematic, and reliable.

Requirements & Tech Stack

• Ability to work independently in a remote environment, take ownership, and manage priorities without constant supervision.
• Quick learner who can adapt to changing processes and requirements, research unfamiliar situations, apply new systems and procedures, and ask thoughtful questions.
• Proactive and practical problem-solver who identifies potential issues, takes appropriate action, and escalates matters clearly and promptly.
• Strong written and verbal communication skills.
• Reliable follow-up skills.
• Excellent attention to detail, accuracy, organization, and time management.
• Comfortable using spreadsheets, shipping portals, ERP systems, and other digital tools.

Qualifications

• 6 months to 3 years of experience in shipping, logistics, export, freight forwarding, supply chain, administration, customer service, or a related function.
• Relevant academic background in Logistics, Supply Chain Management, Business Administration, International Business, or a related discipline is preferred but not mandatory.
• Familiarity with shipping and export documentation, such as Airway Bills (AWB), Bills of Lading (BOL), Commercial Invoices, Export Declarations, or similar documents, is an advantage.
• Prior exposure to carriers, freight forwarders, customs brokers, logistics providers, or international trade is an advantage.
• Experience working with international teams, customers, or stakeholders is beneficial.
• Prior experience working in a remote or independently managed environment is an advantage.
• Demonstrated ability to learn quickly, adapt to new processes and systems, and work independently with appropriate guidance.
• Willingness and ability to work flexibly with shift times or meeting schedules that may be required to support stakeholders across multiple jurisdictions and time zones.
• Strong willingness to develop knowledge and practical experience in international shipping, logistics, and cross-border operations.

Compensation

• Up to INR 300,000 per annum (3 Lakhs)

Benefits

• Health Insurance
• Paid Time Off
• Paid Public Holidays
• Two-week paid year-end break
• Opportunity to develop practical experience and build a career in international shipping and logistics.
• Opportunity to work with a growing global manufacturing business.
• Opportunity to work with teams and stakeholders across different jurisdictions and global markets.