Child Support Specialist Trainee

About the Role

• Performs entry-level Child Support Enforcement Work in a training capacity.
• Develops familiarity with Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE) through formal classroom and on-the-job training.
• Learns to perform beginning-level Child Support casework, processing cases, case development, and initial notices to non-custodial parents.
• Under close supervision, acquires knowledge and abilities to independently manage a caseload in Child Support Enforcement.
• Position requires monthly evaluation and progress monitoring by supervisory staff.
• Will learn to manage a caseload, become familiar with agency policy, and State and Federal Laws.
• This posting is for a Caseworker.
• Position is located in Berkeley County.

Key Responsibilities

• Learn to locate parents, assets, and sources of income.
• Learn to calculate the Child Support formula.
• Research legal sources such as statutes, court opinions, rules, and regulations.
• Compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies and case files for the BCSE Attorney.
• Perform beginning-level work in responding to customer service inquiries, including resolution of less complex case issues.
• Compose routine correspondence.
• Maintain confidentiality of information.

Requirements & Tech Stack

• High school diploma or equivalent.
• Four (4) years of clerical and/or paraprofessional experience.

OR

• Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.
• Availability of a vehicle for continuous use may be a requisite of employment.
• Twelve (12) month probationary period.