Computer Support Engineer

About the Role

Supports day-to-day technical aspects of operational computer systems to identify diagnostic issues in enough detail to determine if the root cause is hardware or software related. Provides end-user support for a critical system for a DoW client. Works under general supervision and provides account administration and second-tier support to end users for either client or server applications or hardware.

Key Responsibilities

• Troubleshoots user problems to resolve operating difficulties and recommends system modifications to reduce user complications.
• Analyzes, maintains, and reviews comprehensive documentation for all troubleshooting procedures.
• Interacts professionally with clients and exhibits expertise in customer service.
• Maintains currency and a high level of technical expertise.
• Interacts with network services, software systems engineering, and applications development to restore services or identifies and corrects core problems.
• Escalates more complex problems to senior levels.
• Performs other duties, as assigned.

Requirements & Tech Stack

• Experience with customer and end-user support
• Ability to administer application and systems accounts
• Ability to troubleshoot and support web applications, software, and issues
• Ability to utilize IT service management (ITSM) tools
• Ability to use Windows, Unix, or Linux
• TS/SCI clearance
• HS diploma or GED
• Security+ Certification

Nice To Have

• Knowledge of the configuration of operating systems, including Windows, Linux, and UNIX
• Knowledge of modern computer systems, including client and server, LAN or WAN and network concepts, and modern network management and security monitoring concepts
• Bachelor's degree