Customer relationship officer cum receptionist

Job Title: Customer Relationship Officer cum Receptionist

About the Role

We are seeking a Customer Relationship Executive (CRE) to manage patient inquiries, provide phone counseling, coordinate appointments, and ensure seamless communication between doctors and patients.

Key Responsibilities

• Handle incoming patient inquiry leads via phone, WhatsApp, and other communication channels.
• Counsel patients regarding clinic services and treatments.
• Schedule and manage doctor consultation appointments.
• Follow up with existing and potential patients regularly.
• Respond to patient queries and provide necessary assistance.
• Coordinate between doctors and patients for smooth consultation and treatment processes.
• Remind patients about upcoming treatment sessions and follow-up visits.
• Maintain proper patient records and documentation.
• Assist and guide patients during their clinic visits to ensure a smooth experience.
• Support front office and patient coordination activities as needed.

Requirements & Tech Stack

• Good communication and interpersonal skills.
• Basic computer knowledge and documentation skills.
• Ability to handle patients professionally and politely.
• Good coordination and follow-up skills.
• Ability to work in a team environment.
• Languages: Telugu, English, Hindi.

Qualifications

• Any graduate or diploma holder.
• Experience in customer service, telecalling, counselling, healthcare, wellness/aesthetic clinic, or hospital coordination will be an added advantage.