UK Chat Support

About the Role

This role involves UK Chat Support within Firstsource Solutions Limited.

Key Responsibilities

• Update and process information accurately into the system(s).
• Revert on emails or chats written by the customer on a variety of issues.
• Resolve customer problems in a timely manner.
• Take ownership & deliver on customer commitments.
• Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact.
• Demonstrate clear communication using simple English to deliver information and solutions easily.
• Exhibit professional focus with high personal and professional integrity.
• Treat all customers with empathy, respect, and consideration.
• Ability to solve problems, look for solutions aligned to customers' perspective, and deliver on all commitments.
• Consistently work together, trust each other, and engage in constructive conversations for the good of the team.

Requirements & Tech Stack

• Basic computer knowledge and typing skills.
• Willingness to work in a UK Voice Support Process.
• Flexible to work in rotational shifts (including night shifts, if required).
• Positive attitude with a willingness to learn.

Qualifications

• Candidates who have completed 10th, 12th, or Graduation are eligible.
• Freshers are welcome; candidates with prior experience can also apply.
• Excellent verbal and written English communication skills.
• Good interpersonal and customer-handling skills.
• Note: B.E, B.Tech, B.Sc, Post-Graduation freshers are not eligible.
• Immediate joiners preferred.
• No prior experience required for freshers.
• Anyone who attended an interview before 30 days is not eligible to attend.