Store Operations Associate

About the Role

The Store Operations Associate is responsible for managing and maintaining stores within their district, encompassing skills in both customer service and property maintenance.

Key Responsibilities

Customer Service

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions.
• Delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Performing daily operational tasks including lock checks.
• Showing units to customers.
• Renting self-storage units.
• Selling store merchandise.
• Managing the leasing process.
• Accepting payments utilizing the Point-of-Sale System (POS).
• Completing daily bank deposits.
• Making courtesy calls to customers regarding late payments.

Property Maintenance

• Performing daily walks of the property.
• Cleaning units and store grounds.
• Opening and closing storage doors (up to 50 lbs).
• Maintaining the facility, including mopping, sweeping, changing light bulbs, and cleaning out storage units.
• Keeping a clean and safe storage facility to ensure conditions meet company guidelines.

Qualifications

Job Requirements

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with a strong operational focus.
• Basic computer skills, including MS Office products.
• Ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance.
• Ability to stand, sit, kneel, crouch, crawl, bend, climb, or balance on a ladder.
• Authorization to work in the U.S. without sponsorship.
• Some locations may require Sunday hours.