Customer Service Representative
TSI - Transworld Systems Inc.
Bengaluru, Karnataka, IndiaFresher2h agovia LinkedIn
About the Role
This is a full-time, work from office role for a Voice Customer Service Representative in Bangalore. The role requires a U.S. schedule - India Night shift.
Key Responsibilities
- Manage outbound/ inbound calls from customers regarding hazard insurance accounts.
- Obtain information regarding hazard insurance accounts.
- Make outbound/ inbound calls to insurance agents.
- Follow up with a designated contact person at the insurance company via phone.
- Obtain current insurance information and update the system.
- Make at least 95 calls a day.
- Obtain a quality score of 98% or above.
Requirements & Tech Stack
- English language proficiency is required.
- Ability to read, write and speak English fluently, clearly and with a neutral accent.
- Good analytical skills.
- Good cognitive skills.
- Good computer typing at the same time talking over the phone.
Qualifications
- Bachelors Degree preferred.
Additional Information
- Compensation: INR : ₹3,00,000.00 - ₹3,60,000.00 per year.
- Shift: Night.
- Days Off: Saturday and Sunday.
- Working 5 days/week.
- Transport Facility provided.
- Paid training.
- Growth opportunity.
- Comprehensive benefits package available: including medical, paid time off and paid holidays.
- Applications require completion of AI-powered assessments through Harver.
- Walk-in Interviews are available Monday to Friday, 2:00 PM to 6:00 PM IST at the Bangalore office. Bring your updated resume and Photo ID proof.