Field Service Engineer

About the Role

This is a Field Service Engineer Tech role supporting the installation, maintenance, servicing, troubleshooting, and testing of medical device systems and system components. This is a highly travel-intensive field position.

• Pay: $25-$28/hr
• This is a travel role requiring 80-100% travel domestically.
• Candidates will be reimbursed for travel expenses submitted and approved via Fieldglass.
• Candidates will be paid for travel time.

Key Responsibilities

• Install medical device systems and system components at customer locations.
• Perform hardware and/or software upgrades on medical systems.
• Troubleshoot and complete field service repair calls.
• Perform regularly scheduled preventive maintenance (PM) on medical equipment.
• Test equipment and systems to ensure proper operation and performance.
• Complete accurate service records for submission to the Quality Management System (QMS).
• Manage weekly field schedules, travel requirements, and customer/service communications.
• Prepare timely and accurate business expense reports.
• Support company QMS, Environmental Management System (EMS), and regulatory compliance initiatives.
• Perform work in compliance with applicable FDA regulations, company policies, operating procedures, processes, and assigned tasks.
• Maintain professional communication and collaboration with customers, employees, contractors, and vendors.
• Work independently while collaborating with internal teams to resolve technical and customer service issues.
• Perform additional field service responsibilities as assigned.

Requirements & Tech Stack

• Must be local to New York City, NY or Kansas City, MO.
• Must be willing and able to travel up to 80% domestically.
• Hands-on experience with equipment installation, maintenance, servicing, testing, troubleshooting, repair, or preventive maintenance.
• Strong mechanical aptitude with hands-on experience using tools and performing mechanical assembly.
• Exceptional technical troubleshooting and problem-solving skills.
• Ability to work independently in the field with minimal supervision.
• Ability to accurately complete service records and technical documentation.
• Strong organizational, scheduling, communication, and follow-up skills.
• Ability to collaborate with customers and cross-functional internal teams to resolve service issues.
• Ability to lift up to 50 pounds.
• Ability to work overtime as needed and maintain regular and predictable attendance.
• Strong written and verbal communication skills.
• Ability to prioritize multiple assignments and meet deadlines in a fast-paced environment.

Qualifications

• Bachelor's degree in Biomedical Engineering

Preferred

• Previous medical device industry or field service experience.
• Experience working within a regulated environment and Quality Management System (QMS).
• Technical writing experience.
• Experience working within a geographically dispersed or matrixed organization.