Data Entry Specialist

About the Role

A leading company in the e-commerce and technology industry is seeking an Admin Data Entry Specialist – Fax Queue Document Routing to support their mission of transforming the primary care experience. This role is crucial for ensuring the accurate classification, routing, and delivery of inbound fax documents.

Key Responsibilities

• Follow HIPAA rules to protect patient privacy in all document handling and routing activities.
• Classify documents and route to the appropriate department or owner for follow-up and action.
• Flag High Priority items and delete non-actionable items per protocol.
• Process Flagged Document tasks by verifying at least two matching patient identifiers before filing a document to a patient's chart.
• Contact originating facilities to resolve patient identity discrepancies.
• Resolve incomplete name or date of birth tasks by reviewing the patient's chart for corrected documents and conducting facility outreach as needed.
• Use the Document Routing Matrix to process a high volume of clinical and administrative documents.
• Manage Flagged Document tasks by verifying patient identifiers and contacting originating facilities to resolve discrepancies.

Requirements & Tech Stack

• Proficient with basic computer skills.
• Ability to work a flexible onsite schedule, including nights, weekends, and holidays.
• Familiarity with G Suite.
• Experience with electronic health record (EHR) systems or document management platforms is a plus.

Qualifications

• At least 6 months of experience in data entry, document processing, or administrative support OR 1 year of experience in a healthcare office or patient-facing environment.
• Must have a high school diploma or equivalent.
• Strong attention to detail and ability to maintain accuracy in a high-volume environment.
• Proven organizational and multitasking abilities.
• Familiarity with medical terminology and clinical document types (e.g., consult notes, lab reports, imaging reports, prior authorizations, pathology reports, referrals, prescriptions).
• Understanding of provider roles and routing logic (PCP, VMT, Ordering Provider, Registered Nurses, Phlebotomist/Lab Support).
• Experience verifying patient identity using multiple identifiers in a healthcare setting.
• Strong verbal communication skills for contacting external facilities to resolve document discrepancies.

Position Details

• Location: Tempe, AZ
• Pay Rate Range: $20 - $20.22/hour
• Shift: Mon-Fri with 8-hour shifts starting between 6 am and 6 pm.