Bilingual Loan Sales Specialist

About the Role

Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment.

In the Role

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain existing ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities, while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat, and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal-oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms, and their options.

Requirements & Tech Stack

• High School Diploma or GED
• Bilingual - Spanish
• Location: On site
• Schedule: Monday-Friday during standard business hours, with some extended hours during the week as needed, which may include Saturday.

Qualifications

• Sales, Collections or Customer Service experience.