Clinic Manager

About the Role

• Working Days: 6 Days a Week
• Working Hours: 10 Hours a Day
• Location: As per clinic requirement
• Salary Budget: Up to ₹60,000 per month (depending on experience, suitability and interview performance)

Key Responsibilities

• Oversee the overall sales and day-to-day operations of the aesthetic clinic.
• Conduct client consultations, explaining treatment procedures, benefits, precautions, and aftercare instructions.
• Achieve assigned monthly sales targets for skin treatments, packages, memberships, and approved skincare products.
• Upsell and cross-sell suitable add-on treatments, packages, and skincare products based on client needs.
• Build strong client relationships, maintain follow-up records, encourage repeat visits, and support client retention.
• Maintain cleanliness, sanitization, and sterilization of equipment and treatment areas in accordance with company protocols.
• Manage, supervise, and coordinate clinic staff, including cosmetologists, therapists, receptionists, and client coordination executives.
• Ensure smooth clinic operations, staff productivity, discipline, and adherence to schedules.
• Manage client appointments, enquiries, consultations, follow-ups, and customer relationships.
• Handle escalated client queries, complaints, and service-related concerns professionally.
• Ensure excellent client experience, satisfaction, and retention.
• Monitor clinic performance and prepare daily, weekly, and monthly operational and sales reports.
• Maintain staff attendance, grooming, discipline, and performance records.
• Ensure proper inventory management, stock availability, and coordination for equipment maintenance.
• Maintain clinic hygiene, cleanliness, safety standards, and operational protocols.
• Coordinate with doctors, cosmetologists, and other clinical staff to ensure smooth treatment scheduling and workflow.
• Conduct regular team meetings, guide employees, and ensure the achievement of assigned targets.
• Coordinate with senior management regarding clinic performance, operational requirements, and business development.

Requirements & Tech Stack

• Graduate in any relevant discipline.
• Experience in managing teams and handling clinic operations.
• Strong understanding of aesthetic treatments and clinic services.
• Proven experience in sales management, revenue generation, and target achievement.
• Experience in handling client consultations, escalations, and relationship management.

Qualifications

• 6 Months preferable experience in clinic management, (preferably) in an aesthetic clinic, dermatology clinic, cosmetology centre, or medical spa.
• Sales-driven approach with the ability to achieve revenue targets.
• Excellent leadership and team management skills.
• Strong communication and interpersonal abilities.
• Excellent client-handling and problem-solving skills.
• Strong operational and administrative capabilities.
• Ability to manage multiple responsibilities independently.
• Professional grooming and presentation.
• Strong reporting, coordination, and organizational skills.