Jr Customer Service Executive
Tata Communications
Mumbai, Maharashtra, India0–2 yrs15m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years · B.Tech / B.E. or MBA / PGDM
- Must know
- Customer serviceStakeholder managementOperationsOnboardingData visualizationBudgeting
- Work
- On-site in Mumbai
- Pay
- Not stated by the employer.
- Skill demand
- Customer service63%Operations21%Stakeholder management8%Onboarding8%of 84 similar fresher jobs posted in India this week
- Listed
- 11 Nov 2026 · still open
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About the Role
Jr Customer Service Executive - Service Delivery & Management
Key Responsibilities
- Manage service delivery of new orders in collaboration with implementation/provisioning, internal CFT, and customers to commission new revenues.
- Support planning, coordination, and execution of programs related to CNGCS, SASE, and EIS line of business.
- Coordinate with engineering, operations, vendors, and business stakeholders to ensure timely delivery of project milestones.
- Maintain program schedules, RAID (Risks, Assumptions, Issues, Dependencies) logs, and action trackers.
- Track deployment progress, service onboarding, and transformation initiatives across customer environments.
- Prepare program dashboards, status reports, and executive presentations for leadership reviews.
- Facilitate governance meetings and ensure timely closure of action items and escalations.
- Support budget tracking, resource planning, and vendor management activities.
- Drive process improvements, documentation governance, and adoption of project management best practices.
Requirements & Tech Stack
- Competent in Microsoft Office products (Word, ppt, excel sheet etc).
- Understanding of IT environments, Routing & Switching, IP Addressing.
- Understanding of web application technologies, operating systems, database.
Qualifications
- MBA and/or BE/BTech background from a recognized institute.
- Ability to multi-task and manage priorities.
- Willingness to embrace new technologies, platforms, applications, etc.
- Process-driven, prompt, courteous, confident, self-motivated, collaborative.
- Positive attitude, willing to take up challenges and ready to work under adverse conditions and should be able to withstand pressure.