Customer Support Representative

About ReelSaga

ReelSaga is a digital entertainment platform offering a diverse library of content for mobile-first audiences.

Role Description

Seeking a Customer Support Representative to manage customer communication and support operations. This role involves responding to inquiries via calls, emails, and chats with a professional and empathetic tone. You will troubleshoot basic platform and account issues, guide users through features, and escalate complex problems.

Key Responsibilities

• Respond to customer inquiries across multiple channels.
• Maintain a professional and empathetic tone.
• Troubleshoot basic platform and account issues.
• Guide users through platform features.
• Escalate complex problems to the appropriate team.
• Track support tickets.
• Document recurring issues.
• Contribute feedback to improve user experience.
• Maintain a high level of customer satisfaction.
• Collaborate with internal teams for consistent communication and timely resolution.

Requirements & Tech Stack

• Good attention to detail and follow-up skills.
• Ability to maintain high levels of Customer Satisfaction through proactive, solution-oriented support.
• Good Communication skills, including clear written and verbal communication.
• Strong command of English and Hindi.
• Familiarity with Google Sheets.
• Ability to work with diverse users and team members in a global, fast-changing environment.

Qualifications

• Previous experience in a customer-facing role, ideally in tech, media, or digital platforms.
• Additional Indian languages like Tamil, Telugu, and Malayalam are a plus.