Customer Support Executive

Altruist Fostering Services

Key Responsibilities

• Manage data entry and maintenance of customer records for trucking permits and licensing services.
• Process applications for USDOT, MC Authority, BOC-3, UCR, IFTA, IRP, SCAC, and HVUT (Form 2290).
• Verify customer documents and maintain permit, registration, renewal, invoice, and compliance records.
• Track permit renewals and update registration and expiration details.
• Coordinate with Tax, Payroll, Insurance, and Accounting teams for documentation and record management.
• Prepare reports and spreadsheets to monitor permit applications and operational data.
• Organize electronic files and handle customer record verification requests.
• Assist with special permit applications for oversized and overweight vehicle operations.
• Ensure data accuracy, confidentiality, and compliance with company standards.

Requirements & Tech Stack

• Minimum 6+ months of customer support experience in a US Trucking Compliance organisation.
• Proficiency in data entry and record maintenance.
• Familiarity with trucking permits and licensing services.
• Ability to manage and process applications for various US trucking compliance requirements.
• Experience in document verification and record keeping.
• Skills in tracking renewals and updating details.
• Coordination and communication with internal teams.
• Report preparation and data monitoring.
• Electronic file organization.
• Customer record verification.
• Special permit application assistance.
• Commitment to data accuracy, confidentiality, and compliance.

Location & Schedule

• Dahisar (nearby station), Mumbai.
• Working Hours: 7 pm to 4 am, Monday - Friday.

Compensation

• Salary: Rs 35,000 per month (can be increased for a suitable candidate).