Jr Customer Service Executive
Tata Communications
Mumbai, Maharashtra, India0–2 yrs56m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years · B.Tech / B.E. or MBA / PGDM
- Must know
- Stakeholder managementOperationsOnboardingData visualizationBudgetingProject management
- Work
- On-site in Mumbai
- Pay
- Not stated by the employer.
- Skill demand
- Operations22%Stakeholder management9%Onboarding9%Data visualization1%of 85 similar fresher jobs posted in India this week
- Listed
- 11 Nov 2026 · still open
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About The Company
Tata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services.
About the Role
- Designation: Program Manager, B1-1
- Location: Mumbai
- Reports to: SD Manager
- Hiring Manager: Alex Samuel
- IC Role: Yes
Key Responsibilities
- Responsible for managing service delivery of new orders in collaboration with implementation/provisioning, internal CFT, and customers to commission new revenues.
- Support planning, coordination, and execution of programs related to CNGCS, SASE, and EIS line of business.
- Coordinate with engineering, operations, vendors, and business stakeholders to ensure timely delivery of project milestones.
- Maintain program schedules, RAID (Risks, Assumptions, Issues, Dependencies) logs, and action trackers.
- Track deployment progress, service onboarding, and transformation initiatives across customer environments.
- Prepare program dashboards, status reports, and executive presentations for leadership reviews.
- Facilitate governance meetings and ensure timely closure of action items and escalations.
- Support budget tracking, resource planning, and vendor management activities.
- Drive process improvements, documentation governance, and adoption of project management best practices.
Qualifications & Tech Stack
- MBA and/or BE/BTech background from a recognized institute.
- Competent in Microsoft Office products (Word, ppt, excel sheet).
- Understanding of IT environments, Routing & Switching, IP Addressing.
- Understanding of web application technologies, operating systems, database.
You Are (Behaviours)
- Ability to multi-task and manage priorities.
- Willingness to embrace new technologies, platforms, applications, etc.
- Process-driven, prompt, courteous, confident, self-motivated, collaborative.
- Positive attitude, willing to take up challenges, ready to work under adverse conditions, and able to withstand pressure.