Field Engineer

About the Role

The Field Engineer will provide engineering support for the sales team, assisting with construction management and after-sales field support. This role involves frequent travel to job sites within a specific territory, with a base at the St. Louis sales office. The position will include both field and office work, with extensive formalized training under a mentor to develop skills and understanding of CaptiveAire products, troubleshooting, and application engineering processes.

Key Responsibilities

• Estimated 50% to 75% of time spent in the field on job sites.
• Supporting installations and equipment start-ups to ensure high-quality outcomes and adherence to engineering principles.
• Handling complex troubleshooting issues.
• Customer service and coordination with all parties – CaptiveAire team, contractors, engineers, installers, CaptiveAire Service.
• Combination of field work on job sites and data analysis/remote troubleshooting using building management systems (travel required).
• Troubleshooting issues with existing and newly installed equipment in the field and providing immediate solutions.
• Maintaining expert-level knowledge of all CaptiveAire products.
• Working closely with the engineering team, service team, local sales team, and customers to find the best outcomes on installed jobs.
• Being on-site for construction trade coordination meetings and start-ups to ensure good outcomes.
• Reviewing and analyzing data gathered from installed equipment to make product improvements, utilizing the CASLink remote monitoring system.
• Using mechanical building design knowledge to review applications for customers and suggest improvements in operation.
• Performing 3rd party training for outside contractors on CaptiveAire products.
• Providing reports to the Regional Manager and other teams on customer feedback/challenges, quality, and product improvements/issues.

Requirements & Tech Stack

• 0-5 yrs experience
• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
• Hands-on, technical internship/co-op experience preferred.
• Must enjoy hands-on product exposure.
• HVAC and/or electrical experience strongly preferred.
• Multi-tasking, problem-solving, and strong communication skills are a must.
• If not already completed, expectation of FE Exam completion in the area of study for engineering graduates within 6 months of employment with CaptiveAire.
• Must be a “go getter”.
• Ability to travel for training.

Qualifications

• CaptiveAire products
• CASLink remote monitoring system
• Mechanical building design knowledge
• FE Exam completion (expectation for engineering graduates)
• HVAC experience
• Electrical experience
• Troubleshooting
• Application engineering processes
• Construction management
• After-sales field support
• Data analysis
• Remote troubleshooting
• Building management system
• Customer service
• Product support
• Mechanical engineering
• Electrical engineering
• Construction science
• Science-oriented curriculum