Sales Development Program

About the Role

UnitedHealthcare is seeking individuals for their Sales Development Program in Minnetonka, MN. This is an early careers, full-time sales opportunity focused on inbound calls. The program aims to simplify the healthcare experience, build healthier communities, and remove barriers to quality care.

Key Responsibilities

• Handle inbound calls from prospective members, identifying their needs and converting them to qualified leads or sales.
• Ask appropriate questions and actively listen to understand customer issues, documenting required information.
• Utilize product knowledge to explain different coverages, products, and benefits, assisting prospects in selecting suitable options.
• May make outbound calls for follow-ups or to review products/services with current members.
• Assist prospects with completing enrollment applications accurately over the phone.
• Meet performance, attendance, and consumer experience goals.
• Meet and maintain requirements for agent licensure, appointments, and annual product certification.
• Apply AI tools and techniques to drive efficiency, insights, and innovation.
• Design, develop, and deploy AI-powered solutions to address business challenges.
• Build and optimize prompts for analysis, reporting, and automation.
• Integrate AI into workflows such as reporting, dashboards, and operational processes.
• Analyze data using AI-enabled tools and generate insights.
• Collaborate with teams to identify opportunities for AI-driven improvements.
• Ensure responsible and compliant use of AI solutions.

Work Schedule

• Operating hours: Monday - Friday 7:00 AM - 9:00 PM. Shift will be provided during training.
• Rotational weekend work.
• Full-time position with flexibility desired based on seasonality.

Work Location

• Onsite training program: Monday - Friday, standard day shift, for 6 - 10 weeks.
• Site location: 9800 Health Care Ln, Minnetonka, MN 55343.
• Training is fully onsite. Schedules post-training determined by Hiring Manager.

Program Features

• Participate in a Sales Development Program to accelerate career growth and learn new skills.
• Collaborate with experienced professionals, mentors, and sales leaders.
• Build relationships with peers within the development program to expand your network.
• The development program is curriculum-based and structured.

Compensation & Benefits

• Guaranteed base pay + monthly sales incentive earning potential.
• Average first-year annual earnings of $60,000 (base + sales commissions).
• Top performers can earn $80,000+.
• Sign-on bonus: Up to $3,000 for external candidates ($2,000 sign-on + $1,000 if licensed at time of offer).
• 18 days accrued Paid Time Off during the first year of employment plus 8 Paid Holidays.
• Medical Plan options, Health Spending Account or Health Saving Account.
• Dental, Vision, Life & AD&D Insurance.
• Short-term and Long-term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
• Fun and competitive work environment focused on teamwork and individual success.
• Hourly pay for this role will range from $16 - $24 per hour based on full-time employment.

Requirements & Tech Stack

• Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• AI tools and techniques (implied through responsibilities).

Qualifications

• Currently in the final year of obtaining a Bachelor's degree or obtained degree no longer than 24 months prior to the position start date, from an accredited college/university.
• Bachelor's Degree must be obtained prior to start of employment.
• Must be eligible to work in the U.S. without company sponsorship, now or in the future.
• Work or volunteer experience in sales, customer service, health care, or health insurance is preferred.
• No license is required prior to starting in the role; training will be provided.
• All new hires will be required to successfully complete UHC Portfolio Agent New Hire training classes and demonstrate proficiency.