Chat Support Executive

About the Role

• Handle customer conversations entirely over chat and digital messaging.
• Support a consumer brand's shopper support line, with no phone queue or cold calling.
• Manage four or five conversations concurrently during peak hours.
• Answer order, delivery, and product questions.
• Identify when a conversation requires escalation to a specialist.
• Maintain quick response times without sacrificing the quality of answers.
• Log conversations clearly for easy understanding by others.

About the Team

• Join a global consumer brand building its India digital-support desk.
• This is a chat-first support role.
• The team is being built on a hybrid basis out of Mumbai or Gurugram.

Requirements & Tech Stack

• Comfortable typing quickly and accurately while handling multiple conversations in parallel.
• Clear written English is essential.
• Specific tool background is not required; the team provides training on the chat platform and product catalogue.

Qualifications

• Zero to two years of experience.
• Freshers with strong written communication are welcome.