Associate, Client Services

About the Role

The Associate – Client Services role is a foundational training and development position designed to build core competencies in enterprise account support, client communications, and operational execution. Through direct mentorship and cross-functional exposure, the Associate will prepare for progression into a full-time Client Services role supporting key accounts and complex client workflows.

Key Responsibilities

• Developmental:
• Shadow experienced Client Service Professionals, Account Specialists, and Strategic Account Specialists to understand tier-one account workflows, client escalation protocols, and SLA management.
• Assist Account Specialists in the day-to-day administration of enterprise client accounts, including order entry, quote generation, job specification tracking, and inventory reporting.
• Partner with Strategic Account teams to monitor project timelines, gather client-specific deliverables, and support regular business reviews (QBRs/SBRs).
• Learn and leverage internal ERP, CRM, and order management platforms to ensure data accuracy, billing precision, and prompt order processing.
• Assist in resolving operational inquiries, managing proof approvals, and tracking shipments through to client delivery.
• Build foundational knowledge of full product and solution offerings to identify service expansion and account-retention opportunities.
• Professional:
• Enter Data, Order Processes, and change notices in related systems as required, ensuring job instructions are verified and correctly entered in the various manufacturing systems.
• Types of entries may include:
• Obtaining delivery commitments
• Special freight quotes
• Pricing
• Proof of delivery
• Order status
• New Item set up

Requirements & Tech Stack

• High School Diploma or equivalent is required.
• Strong computer proficiency, including intermediate skills in Microsoft Excel (spreadsheets, VLOOKUP, pivot tables) and standard office productivity suites.
• Strong analytical, organizational, and critical-thinking skills with high attention to detail.
• Exceptional verbal and written communication skills suitable for professional client-facing interactions.
• Prior customer service, client relations, retail management, or corporate internship experience is an asset.
• Exposure to CRM platforms (Salesforce) or enterprise ERP systems (e.g., SAP, Oracle) is a plus.

Salary range for this role is $36,900 to $50,900 / year.