Customer Service Associate

Cyber Cafe & Online Centre India

About the Role

The Customer Service Associate is a remote, contract role focused on supporting customers who use Digital Sava’s online services.

Key Responsibilities

• Respond to customer inquiries via phone, chat, and email.
• Provide clear guidance on using online forms and services.
• Help resolve basic technical and account-related issues.
• Document customer interactions.
• Escalate complex issues when needed.
• Follow defined procedures to maintain service quality.
• Manage multiple requests efficiently.
• Maintain a courteous and professional communication style.
• Contribute feedback to improve the overall customer experience.

Qualifications

• Customer-facing skills, including Customer Support and Customer Service, with a focus on handling inquiries and resolving issues effectively.
• Customer Satisfaction and Customer Experience skills, with the ability to understand user needs and ensure positive interactions.
• Strong Phone Etiquette, including clear communication, active listening, and professional behavior.
• Good written and verbal communication skills in English.
• Comfort using computers, web-based tools, and common office software; ability to learn new systems quickly.
• Strong attention to detail, time management, and the ability to work independently in a remote setting.
• Prior experience in customer service, contact centers, or digital service environments is preferred but not mandatory.
• Minimum high school diploma or equivalent.
• Further education in business, communications, or IT is a plus.
• Additional local languages are an advantage.