Monitor Swing Shift

About Us

Volunteers of America Los Angeles (VOALA) is a non-profit human services organization dedicated to serving people in need, strengthening families, and building communities. VOALA offers a range of social services, including Head Start programs, Upward Bound college prep, veterans' services, homeless shelters, low-income housing, and drug and alcohol rehabilitation.

Pay Rate

$19.02 - $20.02 Per Hour

Benefits

VOALA offers competitive medical, dental, vision, and retirement benefits.

Job Summary And Purpose

The Monitor is an entry-level position responsible for providing security of program premises and ensuring the safety of program clients, visitors, and employees. Driving ability is preferred.

Key Responsibilities

• Shelter Security

• Monitor and authorize entrance and departure of employees, participants, visitors, guests, and other persons to guard against theft and maintain security of premises.
• Search all participants’ bags and persons being brought into the shelter upon each entry to ensure safety and security. Treat every participant with equal dignity and professionalism during screenings.
• Patrol premises to prevent and detect signs of intrusion and ensure the security of doors, windows, and gates. Walk the facility and make reports as needed.

• Shelter Safety

• While patrolling, observe the shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
• Know the location of fire exits and be prepared to assist participants in case of any emergency.
• Monitor clients and conduct room checks; maintain records of client compliance with program rules, report to clinical/case management staff, and assist them as required.
• Call the police or fire department in cases of emergency, such as fire or the presence of unauthorized clients/persons.

• Asset Protection

• Report all suspicious events to the direct supervisor.
• Complete written reports and incident logs of daily activities and irregularities, such as unusual occurrences, equipment or property damage, theft, and the presence of unauthorized persons.

• Role Model

• Act as a role model for participants at all times. Learn, understand, and practice the professionalism expected, prioritizing clients'/participants' needs.

• Client/Participant Support

• Answer telephones and take messages for clients and staff.
• Monitor doors and greet visitors.
• Maintain office housekeeping; verify all common areas, laundry areas, and restrooms are clean, disinfected, and fully operational.
• As required by the Program, assist shelter staff during the provision of services to clients/participants, including meal preparation/serving, monitoring and recording client self-administration of prescribed medication, and setting up for classes, meetings, recreation, and other Program events.

• Driving Tasks (for licensed Monitors)

• Transport individual program participants to and from various locations such as human service locations, work sites, and medical facilities.
• Assist passengers in securing wheelchairs, car seats, and other mobility devices.
• Ensure passenger safety and operate the vehicle in a safe manner at all times.
• Maintain trip records, including mileage and gasoline usage.
• Maintain the program vehicle in good operating condition, clean the vehicle and equipment after each pick-up and delivery, and take the vehicle for routine maintenance and repairs.

Essential Ability Acknowledgement

• Ability to work and deal with difficult, uncooperative, and potentially aggressive clients, as VOALA serves individuals with challenges including homelessness, mental illness, substance abuse, and recent incarceration.

Mandated Reporter

• All employees are considered Mandated Reporters and must report any instance of physical or sexual abuse to the proper authorities.

Requirements & Tech Stack

• Background Checks

• Must pass a fingerprint clearance and background check, including criminal history, personal references, employment, and education verifications.

• Core Skills

• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients.

• Training

• Must successfully complete VOALA safety training within 30 days of hire.

Preferred Qualifications

• High School Diploma or GED
• Current California driver's license and clean driving record, with demonstrated knowledge of CA driving laws.
• Database familiarity
• Clean driving record to be insurable by VOALA insurance.