IT Support Engineer
CodeChavo
Gurugram, Haryana, India2h agovia LinkedIn
About the Role
The IT Support Engineer role at CodeChavo is a full-time hybrid position based in Bengaluru, with a mix of on-site work and some work-from-home flexibility.
Key Responsibilities
- Provide technical support to end users.
- Respond to help desk tickets.
- Troubleshoot hardware, software, and network issues.
- Perform routine system administration tasks.
- Assist with system updates and configurations.
- Ensure IT services remain stable and secure.
- Collaborate with cross-functional teams.
- Document incidents and resolutions.
- Help improve support processes and knowledge bases.
- Communicate clearly with stakeholders.
- Prioritize issues.
- Proactively monitor IT systems to minimize downtime.
Qualifications
- Strong Technical Support and Help Desk Support skills.
- Solid Information Technology and System Administration skills.
- Proven Troubleshooting skills for hardware, software, and network problems.
- Good communication and customer service skills.
- Familiarity with operating systems (such as Windows, Linux, or macOS).
- Familiarity with basic networking concepts.
- Familiarity with common enterprise tools.
- Ability to work in a hybrid environment in Bengaluru.
- Ability to manage time effectively.
- Ability to collaborate within a distributed team.
- Relevant certifications (such as CompTIA A+, Network+, or Microsoft certifications) are beneficial.
- Prior experience in IT support or service desk roles is beneficial.
- A diploma or degree in Computer Science, Information Technology, or a related field is preferred.