Claims Intern

About the Role

Acuity is seeking a Claims Intern to investigate assigned claims to determine specifics surrounding a loss. This role involves providing superior customer service to all involved parties and obtaining information via phone, fax, and email from agents, doctors, attorneys, and other external parties.

Key Responsibilities

• Proactively investigate, evaluate, and resolve assigned auto physical damage and basic liability losses.
• Demonstrate superior communication and customer service skills, emphasizing meaningful correspondence and timely initial contact.
• Accurately evaluate policy coverage by applying claims facts to policy contract terms.
• Understand basic reserving concepts, forecast and monitor reserves according to Acuity's philosophy.
• Thoroughly investigate claims to determine coverage, subrogation, and fraud by conducting phone interviews, obtaining recorded statements, securing photos, and obtaining written reports/documents.
• Identify potentially fraudulent claims and promptly refer suspect claims to the Special Investigations Unit (SIU).
• Maintain a personal follow-up task on all claim files for efficient organization and proper management of pending claims.
• Provide consistent and accurate file documentation using activity log entries, claims system screen updates, imaged documentation, the queue, and calendar system.
• Learn basic legal and statutory concepts of applicable jurisdictions.
• Utilize sound judgment and discretion with settlement authority to resolve claims through negotiation, settlement, or denial.
• Maintain a positive attitude.
• Represent Acuity in a professional manner.
• Conduct independent research.
• Maintain regular and predictable attendance.
• Perform other duties as assigned.

Requirements & Tech Stack

• Personal computing, typing skills, and technology.
• Ability to work both independently and in collaboration with others.

Qualifications

• Currently enrolled in college, pursuing a four-year degree, preferably in a business-related major.
• Customer service experience preferred.
• Ability and willingness to provide quality customer service.
• Excellent written and verbal communication skills.
• Organizational and time management skills.
• Strong analytical and creative problem-solving abilities.
• Graduation dates of December 2027 or May 2028 preferred.

This job is classified as non-exempt.