Associate, Onboarding

About the Role

As an Onboarding Associate, you will play a crucial role in ensuring the smooth and efficient onboarding of candidates. You will be responsible for coordinating with various partner teams, recruiters, stakeholders, and candidates to ensure efficient, compliant, and timely onboarding, with a focus on providing exceptional candidate experience. This role requires excellent communication skills, the ability to make quick decisions, and complete ownership in preparing candidates for their journey with Clean Harbors, primarily supporting US & Canada regions.

Key Responsibilities

• Support Driver & Non-Driver Candidates in US & Canada.
• Coordinate with the Recruitment team on new drivers to be onboarded.
• Gather and process/follow up on all necessary paperwork, backgrounds, and medicals for Driver candidates.
• Work closely with candidates to ensure a smooth onboarding process from their first day and partner for their first-week tasks.
• Coordinate with Hiring Managers to ensure timely completion of onboardings and resolve any issues.
• Distribute login credentials, manuals, and guidelines as required.
• Ensure new hires have technical assistance for hardware and software setup.
• Assign and assist new hires with mandatory training and policies.
• Address additional queries from new hires until they are handed over to Hiring Managers.
• Monitor onboarding systems to ensure timely completion of all necessary onboarding tasks.
• Achieve a high level of business partner satisfaction in onboarding routines.
• Ensure candidates are on track with day-to-day work assigned in the first week and provide support until resolved.
• Collaborate and multitask on calls, emails, and chat with candidates and Hiring Managers on any queries or escalations arising during onboarding.

Requirements & Tech Stack

• Familiarity with MS Tools like Word, Excel, Outlook, and PPTs is a plus.
• High level of computer proficiency (Microsoft Office).

Qualifications

• Excellent verbal and written communication skills, including strong proficiency in English.
• Good logical thinking and problem-solving ability.
• High sense of ownership and trust, ability to handle sensitive and confidential information.
• Basic knowledge of US labor legislation and onboarding tasks handled.
• Flair to connect with people you collaborate with.
• Ability to work cross-functionally in a high-paced, dynamic environment.
• Ability to follow through on tasks until completed and adhere to deadlines with high attention to detail.
• Exceptional customer relationship-building and multi-tasking skills.
• Self-managed with little supervision.
• Highly self-motivated and highly organized with strong attention to detail.
• Derive satisfaction from owning your role and being known as the go-to person.
• Pride in verbal and written communication skills.
• Constantly seeking ways to improve processes, achieve greater efficiency, and expand knowledge.
• Effective organizational skills and time management skills.
• Graduate in any stream with all documents cleared.