Learning Operations New Associate

About the Role

This role plays a crucial role in the planning, coordination, and execution of training programs within an organization. Responsibilities include administrative, analytical, and coordination tasks to ensure learning and development activities run smoothly.

Key Responsibilities

• Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions.
• Book and manage training venues, facilities, and necessary equipment.
• Manage and update the organization's LMS, including course setup, user enrollment, and tracking of training completion.
• Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS.
• Troubleshoot and resolve any technical issues related to the LMS.
• Respond to incoming mail in the Scheduling mailbox within stated agreement timeframes and processes.
• Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.
• Serve as a point of contact for training-related inquiries from employees, managers, and external partners.
• Communicate training schedules, changes, and updates to relevant stakeholders promptly.
• Escalate potential issues to Delivery Services Management, Capability Management, and/or Scheduling Team Lead.
• Assist in Process Improvement initiatives.

Requirements & Tech Stack

• Talent Development - Learning Operations skill required.
• MS Office skills: Strong Excel & Word skills.
• Working knowledge of other MS Office Suite applications (Outlook, PowerPoint & OneNote).
• Ability to comprehend and quickly learn client databases or menu-based systems.
• Ability to present data in a comprehensible format.
• Client Interfacing skills (Email & Phone).
• Good Email etiquette, strong email drafting & keyboard skills.
• Good phone etiquette.
• English language proficiency: Strong written & verbal communication skills, grammar, right word choice, sentence structure, precise or relevant content, smooth thought flow, and the ability to present more information in a short span of time or space sensibly.
• Good organizational, prioritization, and multi-tasking skills.
• Strong analytical and problem-solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Attention to detail.
• Focus on high data accuracy.
• Quality driven in communications and all system transactions.

Qualifications

• Bachelors degree: B.A, B.Com, B.Sc, B.Tech
• Experience in a learning domain, learning admin services.