Information System Specialist

About the Role

The IS Specialist plays a key role in shaping the future of Solution Reliability by helping the organization move beyond monitoring practices toward intelligent, proactive, and autonomous operations. This position focuses on leveraging data, advanced analytics, artificial intelligence, and emerging technologies to improve operational decision-making, anticipate potential challenges, and strengthen the reliability of business-critical solutions. Working across a highly integrated application landscape, the role is responsible for identifying opportunities to improve resiliency, operational maturity, and business continuity while reducing technology-related risks. The position serves as a technical expert who combines deep business process knowledge with innovation and analytical thinking to deliver capabilities that improve visibility, accelerate issue prevention, and enable more predictable business outcomes.

What You Will Do

• Develop AI-powered solutions, intelligent agents, and data-driven capabilities that enhance solution reliability, uncover hidden system issues, and proactively identify emerging risks before business impact occurs.
• Leverage operational telemetry, incident trends, performance metrics, and business data to generate actionable insights and identify opportunities for reliability improvement and risk reduction.
• Drive Solution Reliability initiatives across critical business applications by improving system stability, resilience, observability, and operational effectiveness.
• Partner with project, application, infrastructure, and architecture teams to ensure operational readiness, automation, monitoring, and support requirements are incorporated into solution designs and go-live plans.
• Conduct reliability and operational readiness assessments for major releases, implementations, and system changes, identifying potential risks and recommending mitigation strategies.
• Design and enhance autonomous operational capabilities, including predictive monitoring, intelligent alerting, automated remediation, and self-service operational solutions.
• Collaborate across IT and business teams to optimize application performance, improve service reliability, and drive continuous improvement initiatives.
• Evaluate and implement emerging AI, automation, and observability technologies that accelerate autonomous operations and improve business outcomes.

Requirements & Tech Stack

• Bachelor’s degree in computer science, Information Technology, Engineering, Data Science, or a related technical discipline.
• Strong SAP knowledge and experience working with SAP applications and business processes is required.
• Significant experience supporting and enhancing complex enterprise applications, integrated systems, and business-critical technology solutions.
• Strong understanding of Parts applications, integrations, interfaces and business processes.
• Experience analyzing operational telemetry and bringing the insights from that.
• Experience developing or implementing AI-powered solutions, intelligent agents, automation frameworks, predictive analytics, or data-driven operational capabilities.
• Strong knowledge of monitoring, alerting, observability, and operational readiness practices across enterprise technology environments.
• Proven ability to collaborate effectively with application, infrastructure, architecture, project, and business teams to deliver reliable and scalable solutions.
• Strong analytical and problem-solving skills with the ability to investigate complex issues, identify root causes, and implement sustainable improvements.
• Experience evaluating and adopting emerging technologies to improve operational efficiency, reliability, and business outcomes.
• Excellent verbal and written communication skills, with the ability to translate technical findings into actionable business insights.

Additional Knowledge Areas:

• Problem Solving
• Technology Advising
• Application Design, Architecture
• Requirements Analysis
• System and Technology Integration
• System Testing
• Systems Software Infrastructure
• Technical Troubleshooting

Qualifications

• Bachelor’s degree in computer science, Information Technology, Engineering, Data Science, or a related technical discipline.
• Strong SAP knowledge and experience working with SAP applications and business processes is required.
• Significant experience supporting and enhancing complex enterprise applications, integrated systems, and business-critical technology solutions.
• Strong understanding of Parts applications, integrations, interfaces and business processes.
• Experience analyzing operational telemetry and bringing the insights from that.
• Experience developing or implementing AI-powered solutions, intelligent agents, automation frameworks, predictive analytics, or data-driven operational capabilities.
• Strong knowledge of monitoring, alerting, observability, and operational readiness practices across enterprise technology environments.
• Proven ability to collaborate effectively with application, infrastructure, architecture, project, and business teams to deliver reliable and scalable solutions.
• Strong analytical and problem-solving skills with the ability to investigate complex issues, identify root causes, and implement sustainable improvements.
• Experience evaluating and adopting emerging technologies to improve operational efficiency, reliability, and business outcomes.
• Excellent verbal and written communication skills, with the ability to translate technical findings into actionable business insights.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. This position requires working onsite five days a week. Visa Sponsorship is not available for this position.