EXECUTIVE ASSOCIATE, MANAGING DIRECTOR’S OFFICE

About the Role

Mercom India is seeking a proactive, highly organized, and detail-oriented Executive Associate to support the Managing Director with daily business priorities. This hands-on role involves coordinating assignments, supporting commercial and operational activities, preparing executive communications, and ensuring management directives are completed.

Key Responsibilities

• Executive Priorities: Organize and prioritize the Managing Director’s daily assignments, meetings, deadlines, pending decisions, and follow-ups.
• Cross-Department Coordination: Liaise with Sales, Events, Research, News, Marketing, Finance, and Operations to ensure management directives are understood and delivered on time.
• Ownership of Pending Assignments: Maintain a live tracker of tasks assigned by the Managing Director across teams, including owners, deadlines, next steps, and completion status. Proactively follow up until each assignment is finished.
• Ensure Task Completion: Verify that deliverables meet original requirements, are accurate, and complete. Coordinate directly with responsible persons for corrections and follow through until resolved.
• Resolve Delays and Hold Teams Accountable: Identify overdue tasks and bottlenecks early, obtain revised commitments, and assist in removing routine obstacles. Escalate unresolved or material issues to the Managing Director with a concise summary and recommended action.
• Reduce Management Follow-ups: Ensure the Managing Director does not need to repeatedly remind employees, chase responses, or check assignment completion.
• Executive Communication: Draft professional emails, instructions, meeting briefs, management updates, presentations, and other correspondence.
• Commercial Support: Coordinate client proposals, sponsorship agreements, customer follow-ups, renewals, and sales materials. Cross-check pro forma invoices and commercial information against approved records.
• Meeting Preparation: Research companies and attendees; compile CRM history, prior discussions, proposals, outstanding issues, and meeting objectives. Record decisions and follow up on action items.
• Management Reporting: Prepare concise daily and weekly updates highlighting completed tasks, overdue deliverables, risks, and decisions requiring the Managing Director’s attention.
• Process Improvement: Identify recurring delays, gaps in communication, and inefficient procedures; recommend and implement practical improvements.
• Research and Special Projects: Conduct focused market, competitor, and business research; prepare structured findings and take ownership of assigned cross-functional projects.
• Confidentiality and Judgment: Handle sensitive financial, personnel, customer, and business information with discretion. Escalate matters involving material financial, legal, or reputational risk.

Requirements & Tech Stack

• Proficiency in Excel, Word, PowerPoint, email, and collaboration tools.
• Comfort using CRM systems.
• Comfort using AI-assisted productivity tools with proper fact-checking.

Qualifications

• Bachelor’s degree in Business Administration, Commerce, Management, Engineering, or a related field.
• 0–2 years of relevant experience, including strong internships, may be considered.
• Excellent written and spoken English, with the ability to draft clear, professional business correspondence and concise management briefs.
• Strong organization, time management, follow-up discipline, and attention to detail.
• Ability to manage competing deadlines.
• Confidence and tact in coordinating with senior employees and department heads.
• Good judgment, initiative, and problem-solving ability.
• Willingness to take responsibility for results.

What Success Looks Like

• The Managing Director can focus on more important tasks and spend less time chasing updates, correcting avoidable errors, and resolving routine coordination issues.
• Pending management assignments are proactively followed up and verified as completed accurately and on time, without repeated reminders from the Managing Director.
• Meeting briefs, commercial documents, and management communications are accurate, concise, and prepared on time.
• Department heads remain accountable for delivering their work; the Executive Associate ensures follow-through, identifies unresolved issues early, and escalates only when a decision or intervention is necessary.

What We Offer

• Direct exposure to the Managing Director and CEO.
• Hands-on experience across Mercom’s business functions.
• Meaningful responsibility from the outset.
• Opportunities for professional development.