Helpdesk Associate, ITIL
NTT DATA North America
Noida, Uttar Pradesh, India0–2 yrs1h agovia LinkedIn
Posted 13 Nov 2026, 21:40 IST
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Help deskOnboardingWindowsCustomer serviceStakeholder managementTroubleshooting
- Work
- On-site in Noida
- Pay
- Not stated by the employer.
- Skill demand
- Help desk47%Customer service44%Windows17%Onboarding10%of 100 similar fresher jobs posted in India this week
- Listed
- 13 Nov 2026 · still open
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Company: NTT DATA North America
Key Responsibilities
- Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
- Record, update, and escalate support issues to the next level promptly.
- Support all IT onboarding activities for end-users.
- Work with internal IT Teams on system testing, integration, and maintenance.
- Discover new IT business tools to support business users and the internal IT Team.
- Seek, suggest, evaluate, and implement process and technology improvements.
- Willingness to learn and grow in other IT Business areas.
Requirements & Tech Stack
- Windows 10
- macOS
- iOS
- Android
- Google Suite
- Microsoft Environment
Qualifications
- Excellent English written and verbal communication skills.
- Exceptional customer service skills.
- Great Team Player.
- 24/7 rotational shifts and week offs.
- Work From Office mandatory.
- Comfortable working with various stakeholders.
- Strong troubleshooting skills, bug-finding, and resolution.
- Ability to work independently within a diverse global team.