Service Desk Analyst
HCLTech
Lucknow, Uttar Pradesh, IndiaFresher3h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers
- Must know
- Help deskTroubleshooting
- Work
- On-site in Lucknow
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting41%Help desk38%of 99 similar fresher jobs posted in India this week
- Listed
- 10 Nov 2026 · still open
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- Provide Level 1 & 2 remote desktop support.
- Troubleshoot and resolve assigned tickets.
- Diagnose and resolve hardware, software, and network problems via telephone, email, and chat.
- Adhere to agreed SLAs for ticket volume and resolution time.
- Maintain adherence to quality standards, including voice and accent, tech monitoring, regulatory requirements, and company policies.
- Ensure positive customer experience and CSAT through First Call Resolution and minimum Average Handling Time (AHT), while minimizing rejected resolutions and reopened cases.
- Maintain high login efficiency (availability) for customers.
- Update work logs.
- Follow shift and escalation processes to escalate complex problems to appropriate support specialists or route problems to 2nd and 3rd level IT support staff.
- Participate in value-adding activities such as knowledge base updates and self-development.