05th Nov
HCLTech
ChennaiFresher1h agovia Naukri
Walk-in drive · Thu 5 Nov · 11.00 AM - 1.00 PM
HCLTech, Sandhya Infocity, ETA-3,OMR, Rajiv Gandhi salai, Navalur, chennai-600130 Map
This job at a glance
- Who can apply
- Freshers and up to 1 year · B.Tech / B.E., M.Tech, MCA or M.Sc
- Must know
- Customer serviceOperations
- Work
- On-site in Chennai
- Pay
- Not stated by the employer.
- Skill demand
- Operations59%Customer service11%of 99 similar fresher jobs posted in India this week
- Listed
- 4 Nov 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
HCLTech is looking for enthusiastic and customer-focused fresh graduates to join as Process Associates. This is an excellent opportunity for candidates who are looking to build their careers in customer support and operations within a dynamic and fast-paced environment. The ideal candidate should possess strong communication skills, attention to detail, and a passion for delivering exceptional customer experiences.
Job Details
- Title: International voice process - Fresher
- Location: Chennai
- Employment Type: Full-Time
- Interview Date: 05th November 2026
- Interview Venue: Sandhya Infocity, HCLTech, ETA3, OMR, Rajiv Gandhi salai, Navalur, Chennai-600130
- Timings: 11 AM to 1 PM
- HR SPOC: Vinoth
Key Responsibilities
- Handle customer interactions through voice, email, and chat support channels.
- Respond to customer queries professionally and provide timely resolutions.
- Maintain accurate customer information across multiple systems and databases.
- Investigate and resolve customer concerns while ensuring a positive customer experience.
- Escalate complex issues to the appropriate teams when required.
- Adhere to process guidelines, quality standards, and compliance requirements.
- Support operational excellence through accuracy, efficiency, and continuous improvement.
Requirements & Tech Stack
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Good analytical and organizational skills.
- Ability to work effectively in a fast-paced environment.
- Basic computer proficiency and data management skills.
Eligibility Criteria
- Freshers from the 2025 and 2026 graduating batches.
- Arts & Science graduates are eligible to apply.
- Candidates should possess strong communication skills and be willing to work in a US Shift environment.
Educational Qualification
- Bachelor's degree in arts & science disciplines.
Not Eligible: BE / B.Tech, MCA, M.Tech, MSc IT, IT-related Engineering Graduates.