Customer Service Representative
Spectrum
Morrisville, NCFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed · Diploma
- Must know
- Customer serviceTroubleshootingMicrosoft Office
- Work
- On-site in Morrisville
- Pay
- Not stated by the employer.
- Skill demand
- Customer service99%Microsoft Office23%Troubleshooting13%of 142 similar entry-level jobs posted in the US this week
- Listed
- Oct 31, 2026 · still open
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About the Role
As a Customer Service Representative with a focus on Video Repair at Spectrum, you will leverage your communication and problem-solving skills to nurture and maintain relationships with customers subscribed to our high-quality cable and video products. Your daily work will strengthen connections between Spectrum and our customers. This is an on-site role.
Key Responsibilities
- Learning about Spectrum's core TV products, services, and billing processes to provide knowledgeable and timely customer service.
- Representing a Fortune 100 company and acting as the voice of Spectrum.
- Troubleshooting and resolving technical issues related to cable and video services.
- Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, and subscriber challenges.
- Resolving TV inquiries while creating best-in-class customer experiences.
- Answering calls, resolving issues, navigating computer systems, and learning about the business.
Requirements & Tech Stack
- Education: High school diploma or equivalent.
- Schedule: Ability to work a variety of schedules, including nights, weekends, and holidays.
- Language: Ability to read, write, speak, and understand English.
- Technical Skills:
- MS Office
- Computer skills
- Typing
- Skills:
- Communication
- Organization
- Time management
- Multi-tasking
- Customer service
- Abilities:
- Dependable
- Professional
- Solution-oriented
- Results-driven
- Resilient
Preferred Qualifications
- Experience:
- 6+ months of customer service experience.
- 1+ year working with computers and software applications.
- 6+ months of heavy volume phone experience in customer service or a call center.
Additional Information
- This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
- Starting date: 12/4.
- Employees don’t just have jobs, they’re building careers. Spectrum offers a comprehensive pay and benefits package.
- Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint.