Guest Service Associate

Job Title: Guest Service Associate - Food & Beverage Service

Company: Sheraton Hotels & Resorts

About the Role

• Part of the Sheraton Hotels & Resorts brand, a portfolio within Marriott International.
• Focuses on creating a sense of belonging and connecting guests through engaging experiences and thoughtful service.
• Aims to be "The World's Gathering Place."

Key Responsibilities

• Complete closing duties: store reusable goods, break down goods, clean equipment and areas, return equipment, lock refrigerators, restock items, turn off lights, lock doors, and complete daily cleaning checklist.
• Set up, stock, and maintain work areas.
• Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
• Maintain cleanliness of work areas throughout the day using clean-as-you-go procedures.
• Follow all company and safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats (e.g., small print).
• Perform other reasonable job duties as requested by Supervisors.

Physical Requirements

• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Requirements & Tech Stack

• None explicitly stated beyond physical requirements and general procedures.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.