Technical Documentation Coordinator, Level 1-2

Role Summary

In the Technical Documentation Coordinator role, you will be responsible for fulfilling documentation requirements upon order receipt and managing all documentation transmittals to clients and sub-suppliers to meet customer needs. You will work directly with internal and external stakeholders to ensure all project documentation activity is regularly reported to the client and performed as per agreed technical specifications and project terms and conditions.

Key Responsibilities

• Examine documents to verify completeness and accuracy of data and resolve discrepancies with document originators
• Maintain a document control record management system and/or hardcopy documents to ensure compliance with all applicable and required standards
• Process documentation through designated software in a timely manner
• Provide efficient support to Customer Service Order Fulfillment (CSOF) team to meet department goals, including support on customer key communications, key performance metric calculation, meetings arrangements, training coordination, agenda updates, and other critical department activities
• Develop and maintain procedures and standards for document development, production, approval, distribution, and amendment
• Ensure a “clean definition of documentation requirement” before commencement of work on an assigned project
• Prepare a detailed Document List with a submission schedule at the commencement of each assigned project
• Maintain an updated Project Documentation schedule throughout the life of the project
• Demonstrate ownership and accountability for total project execution performance & safety (project initiation to project completion) on all assigned projects
• Other duties as assigned

Requirements & Tech Stack

• Demonstrated self-starter attitude with the ability for seeing efforts to completion
• Strong verbal and written skills
• Proficiency with MS Office products, particularly Excel and Word
• Demonstrated ability of attention to detail, meeting of due dates, advanced organizational skills, and the ability to prioritize and manage multiple tasks simultaneously
• Strong attention to detail and ability to meet deadlines
• Advanced organizational skills and the ability to prioritize and manage multiple projects simultaneously
• Experience in documentation software
• Knowledge of SAP/Oracle is preferred
• Experience using Windchill is preferred
• Experience using PDF suite is preferred

Qualifications

• HS Diploma / GED
• 0-2 years relevant experience