Ed-Tech Career Advisor / Course Counselor

Job Title: Ed-Tech Career Advisor / Course Counselor

Location: Chennai, Tamil Nadu

Type: Full-Time (100% Work from Office)

Role Summary

Seeking an energetic, articulate, and goal-oriented Ed-Tech Career Advisor / Course Counselor to guide prospective students, fresh graduates, and working professionals toward technical and professional upskilling programs. Responsible for end-to-end student engagement, from initial lead counseling and career guidance to enrollment facilitation and onboarding.

Key Responsibilities

• Conduct 1-on-1 career counseling via phone, video calls, and walk-in meetings to evaluate academic background, career aspirations, and skill gaps.
• Explain course structures, curriculum highlights, learning outcomes, career paths, and placement support services.
• Handle incoming leads, qualify inquiries, address hesitations/objections, and guide prospective students toward enrollment.
• Maintain accurate candidate records, follow-up schedules, and lead statuses in the CRM tool.
• Conduct face-to-face counseling sessions for candidates visiting the office or attending walk-in drives.
• Coordinate with internal teams for smooth candidate onboarding and documentation post-enrollment.

Requirements & Tech Stack

• CRM tool

Qualifications

• Exceptional verbal and written communication skills in English and Tamil.
• Active listening and empathy to understand candidate needs.
• Persuasiveness and ability to handle objections regarding fees, course duration, commitment levels, and career outcomes.
• Target-driven mindset with comfort working toward performance incentives and monthly enrollment targets.
• Graduation in any stream.
• Backgrounds in Psychology, Social Work (MSW), Business Administration, English Literature, or Computer Applications/Engineering are encouraged.