Call Center Executive

Job Title: Call Center Executive

Location: Sakinaka, Mumbai

About the Role

Nexus migration is seeking a customer-focused Call Center Executive to support meaningful conversations with current and potential customers. The role offers a fixed monthly salary of ₹20,000 with performance-based incentives.

Key Responsibilities

• Handle a high volume of inbound and outbound calls professionally and promptly.
• Use approved communication scripts while adapting conversations to customer needs.
• Understand customer concerns, verify information, research issues, and provide suitable solutions or alternatives.
• Schedule meetings with prospective clients and identify appropriate opportunities to upsell products.
• Build positive, lasting customer relationships through attentive and helpful communication.
• Record call details and outcomes accurately in the call center database.
• Participate in educational seminars and ongoing training to strengthen product and service knowledge.
• Achieve individual and team quality, productivity, and performance targets.

Requirements

• Previous customer support or calling experience; candidates with approximately 6 months of calling experience are preferred.
• Strong verbal and telephone communication skills with active listening ability.
• Customer-first attitude and the flexibility to communicate with different personality types.
• Familiarity with CRM systems and standard call center practices.
• Ability to multitask, prioritize activities, and manage time effectively.
• Demonstrated ability to work toward and exceed performance targets.
• High school qualification or equivalent.
• Female candidates are preferred.

Job Type: Work from the office.