Service Innovation & Development Intern

About the Role

The Service Innovation & Development Intern keeps the Service AI Agent healthy and growing between major releases. This intelligent agent, powered by Sungrow domain knowledge, is deployed in Sungrow's business software platforms including Microsoft Teams. It answers field-service technical questions, escalates unanswered requests, and identifies spare parts from photos.

This is a hybrid role, working approximately 20 hours per week from the Sungrow Houston, TX office. The intern reports to the Service AI Agent product owner within the Strategic Expert team. The role suits an experienced developer who wants flexible hours or a graduate student in computer science or a related field.

Key Responsibilities

• Implement scoped features and bug fixes in the Service AI Agent codebase (Node.js/TypeScript, Microsoft Teams SDK) with tests, following established standards.
• Maintain the spare-parts catalog pipeline:
• Import new catalog releases, manufacturer-to-company part-number mappings, and reference photos.
• Run indexing and embedding backfills.
• Reconcile missing or conflicting records.
• Curate evaluation data:
• Collect real technician queries and photos.
• Obtain expert labels from the Strategic Expert team.
• Maintain the regression test set.
• Run before/after comparisons for each release.
• Perform routine operations:
• Health checks of the bot, image encoder, database, and public tunnel.
• Log review.
• Restart and redeploy per the runbook.
• Report anomalies.
• Write and run database migrations and data-cleanup scripts (PostgreSQL, knex).
• Review bot conversations for quality:
• Identify misclassified requests, wrong part matches, and unhelpful replies.
• File reproducible issues with evidence.
• Keep documentation current: runbooks, setup guides, release notes, and tips for field engineers.
• Support rollouts to new teams and channels: app installation with Resource-Specific Consent, configuration commands, and onboarding.
• Prototype small improvements (prompt tweaks, ranking thresholds, OCR post-processing) and measure their effect on the test set before proposing them for release.
• Other duties as assigned.

Requirements & Tech Stack

• 1 plus year of software development experience with TypeScript/JavaScript and Node.js; internships and substantial academic projects count.
• Working SQL and comfort with PostgreSQL; able to write migrations and data scripts.
• Basic Python for scripts and for running the image-encoder service.
• Familiarity with Git, automated tests, and the command line on Linux or macOS.
• Interest in LLM and retrieval-augmented applications; some exposure to OpenAI or similar APIs.
• Clear written communication skills and comfort reporting status asynchronously.
• English Language Proficiency required.

Solar, battery or industrial-equipment familiarity desired but not required.

Mandarin Chinese Proficiency desired but not required (reading HQ catalog and supplier data).

Qualifications

• Pursuing or holding a Bachelor's degree in Computer Science, Software Engineering, Electrical/Computer Engineering, or a related field; graduate students welcome.
• A consistent weekly schedule of about 20 hours, coordinated with the team's Houston business hours.

Work Location and Status

• Internship role based out of Houston, TX.
• Approximately 20 hours per week.