Associate Technical Support Engineer
SalesForce-ad
Hyderabad, Telangana, India1–2 yrs2h agovia LinkedIn
This job at a glance
- Who can apply
- 1–2 years of experience · Bachelor's degree
- Must know
- TroubleshootingData visualizationOperations
- Nice to have
- Salesforce
- Work
- On-site in Hyderabad
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting65%Operations32%Data visualization5%Salesforce3%of 99 similar fresher jobs posted in India this week
- Listed
- 5 Nov 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
Salesforce is looking for an Associate Technical Support Engineer to join our Global Voice Support team within Cloud Success. This role involves troubleshooting, feature guidance, and providing best-practice advice for Salesforce customers. The environment is fast-paced, client-obsessed, and operates 24/7/365. The role requires an automation mindset, utilizing AI tools to improve issue resolution, reduce manual work, and surface insights.
Key Responsibilities
- Deliver exceptional frontline technical support via phone, email or chat to Salesforce clients globally.
- Advise on best practices across user management, data management, reporting, and dashboards.
- Identify when a case needs escalation to Professional Services or the Account Executive team.
- Track and maintain all client communications and case documentation in Salesforce.
- Follow established support processes while proactively suggesting improvements, particularly where AI or automation could reduce resolution time or repetitive effort.
- Work flexibly across any shift in our 24/7 support model, with willingness to rotate shifts based on business needs.
Requirements & Tech Stack
- French language certification or prior experience handling customer queries in French over calls.
- Up to 12-24 months of experience in Voice support, IT/Product Support operations, or a customer handling role.
- Genuine passion for customer experience and a customer-first mindset.
- Fluent communication in English, both written and verbal.
- Action-oriented, with strong organizational, analytical, and problem-solving skills.
- Curiosity about AI-driven tools and workflows, with an interest in using automation.
- Highly adaptable and a fast learner, comfortable with ambiguity and frequent change.
- Technical aptitude for learning Salesforce Cloud applications and solutions.
- Dependable, self-motivated, and able to work independently.
Qualifications
- Bachelor's degree in Computer Science, Information Technology or a related technical field.
Desired (Not Mandatory)
- Salesforce ADM 201 and/or ADM 211 certification.
- Experience supporting international clients.
- Multilingual proficiency (German, French, Italian, Spanish, Portuguese, or Dutch).