Team Member

About the Role

Potbelly Sandwich Shop is seeking friendly and outgoing individuals to join their team in a fast-paced, friendly environment. The role focuses on providing customers with excellent experiences through fast, friendly, and efficient service, delivering quality products, and maintaining a clean and inviting atmosphere.

Key Responsibilities

• Work multiple stations including load, dress, shakes, cash, prep, and front, as directed by a Shift Leader or Manager.
• Comply with health and safety standards for food, cleanliness, and safety.
• Restock the food line, chips, and cooler.
• Prepare quality finished products such as sandwiches, salads, soups, cookies, and ice cream efficiently.
• If 18 or older, use the automatic slicer to prep food items.
• Clean tables, counters, floors, bathrooms, kitchen, and utensils; take out trash.
• Operate the cash register, handle and balance cash, and follow all cash handling procedures.
• Effectively handle customer complaints and issues.
• Take delivery, catering, and pickup orders over the phone.
• Perform other duties as assigned.

Requirements & Tech Stack

• At least 16 years of age.
• A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment.
• Strong written and verbal communication skills.
• Comfortable working in a bustling kitchen environment; knife skills are a big plus.
• Ability to manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
• Team player attitude.
• Able to stand/walk a minimum of 3 hours or as needed.
• Able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• For Illinois applicants: Must become food safety certified within 30 days of employment.

Qualifications

• No specific qualifications beyond the requirements listed above are explicitly stated in the provided text.