ED Registration Clerk, Full Time

Job Title: ED Registration Clerk - Full Time - Evenings

About the Role

The ED Registration Clerk works in the clinical area of the Emergency Department. This role is responsible for obtaining required information from patients to complete an accurate registration for patient care, billing, and regulatory requirements, documenting all information within the Epic registration system.

Key Responsibilities

• Manage the initial arrival process for patients arriving via EMS or walk-in.
• Understand and comply with all EMTALA guidelines.
• Accurately obtain and enter information for 50+ data fields.
• Utilize pre-determined interviewing techniques and scripting when obtaining information from patients and/or patient representatives, in person or via phone.
• Demonstrate positive customer service, face to face, via phone, and via email.
• Understand, explain, and accurately complete required facility forms, obtaining and witnessing patient signatures.
• Perform payment collection activities, including handling cash.
• Meet or exceed productivity and quality goals.
• May be assigned to work edits/errors from designated work queues or reports.
• Perform other duties as required.

Requirements & Tech Stack

• Epic registration system

Qualifications

• High school diploma or equivalent.
• Preferred: Prior healthcare registration experience.
• Preferred: One year of medical office, hospital, or medical insurance related experience.

Job Details

• Department: PATIENT ACCESS SVCS
• Shift: Evenings
• Shift Hours Worked: 7.50
• FTE: 0.94
• Employee Status: Full-Time
• Union: 2006 - UFCW
• Pay Range: $18 - $23 per hour