Tele caller

Bengaluru

About the Role

• This is a full-time, on-site Tele Caller role.
• The role is based in Bengaluru.

Key Responsibilities

• Handle outbound and inbound calls to existing and potential clients.
• Provide information about services.
• Clarify client queries.
• Record accurate details in the system.
• Follow calling scripts.
• Update call logs and customer records.
• Schedule follow-ups.
• Coordinate with internal teams to ensure timely responses.
• Meet call targets.
• Maintain a professional tone.
• Adhere to company guidelines and compliance requirements.
• Support basic lead generation activities.
• Contribute feedback on customer interactions to improve communication strategies.

Requirements & Tech Stack

• Basic computer and documentation skills: including data entry, maintaining records, and using CRM or call management tools.
• Familiarity with basic sales concepts.
• Willingness to work from the office in Bengaluru.

Qualifications

• Strong verbal communication skills: including clear speaking, active listening, and polite telephone etiquette.
• Customer service skills: such as handling queries, managing objections, and maintaining a professional and respectful approach.
• Time management and organizational skills: including the ability to prioritize calls, meet daily targets, and handle repetitive tasks efficiently.
• Interpersonal skills: such as teamwork, adaptability, and the ability to build rapport with diverse customers.
• High school diploma or bachelor’s degree are beneficial.
• Prior experience in tele calling, customer support, or sales calling will be an advantage.
• Ability to communicate in English and local languages.