Adoption Engineer, Federal
Cisco
This job at a glance
- Who can apply
- New grads, no experience needed · Bachelor's degree
- Must know
- NetworkingSalesTroubleshooting
- Nice to have
- PythonJavaScript
- Work
- Remote
- Pay
- Not stated by the employer.
- Skill demand
- Python42%Sales24%Troubleshooting22%Networking17%of 100 similar entry-level jobs posted in the US this week
- Listed
- Oct 31, 2026 · still open
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About the Role
Cisco ThousandEyes is a Digital Experience Assurance platform. The Adoption Engineer is a member of the ThousandEyes Solutions Engineering team, tasked with optimizing adoption and utilization through best practice recommendations. This role serves as a post-sale technical consultant throughout the customer lifecycle, working in tandem with the Customer Success Specialist.
Key Responsibilities
- Proactively reach out to customers to build and maintain a trusted advisor relationship and create technical champions.
- Collaborate with the Customer Success Specialist and Sales team on account strategy.
- Identify customer strategic initiatives and potential use cases.
- Engage with customers to drive adoption through best practice recommendations and increase the value ThousandEyes delivers to their business.
- Actively identify new and expansion opportunities.
- Share customer feedback and enhancement requests with the Product team.
- Deliver product updates sessions highlighting new capabilities that have been released.
- Maintain services in a FedRAMP compliant environment.
Requirements & Tech Stack
- Must be a U.S. citizen.
- Experience in at least one of the following customer-facing technical functions: Technical Support, Solutions Engineering, or Professional Services.
- Experience working with application and network protocols, including HTTP, DNS, TCP/IP, and BGP.
- Experience designing, deploying, troubleshooting, or supporting application and network infrastructure.
Qualifications
- Bachelor’s degree with 5+ years of related experience, Master’s degree with 3+ years, or PhD with 0+ years of related experience.
- Preferred Qualifications:
- Experience delivering technical presentations and demonstrations to technical and business audiences.
- Experience with scripting languages (e.g., Python, Perl, JavaScript).
- Ability to work independently in a fast-paced environment.
- Experience with ThousandEyes and/or other assurance solutions.
- Experience with the Cisco Networking portfolio.