Optical Associate, Non-Certified

About the Role

This role is for an Optical Associate, Non-Certified at Sam's Club.

Key Responsibilities

• Maintains merchandise presentation by stocking, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise, and securing fragile and high-shrink merchandise.
• Maintains the sales floor in the Optical area according to company policies by handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Receives and stocks merchandise in the Optical area.
• Organizes and maintains the Optical area by following company procedures, utilizing equipment appropriately, merchandising, and completing required documentation.
• As needed, receives, audits, and maintains hearing aid inventory and processes sales and refunds through the POS system.
• Operates hardware like cash registers, processes member purchases, and assists with payments, returns, refunds, and exchanges.
• Educates members on eyewear usage and care and supports contact lens insertions, removals, and hygiene guidance.
• Sells Optical products and services by assisting members with purchasing decisions, measuring, adjusting, and repairing frames and lenses, completing eyewear/contact lens orders, and verifying prescription information.
• Accurately measures pupillary distance and position of wear for various lens types using manual and digital systems.
• Performs frame adjustments and repairs and completes final inspection of eyewear prior to dispensing.
• Troubleshoots member non-adapt issues and communicates with labs and optometrists regarding job status and product updates.
• Processes optical eyewear and contact lens orders, monitors trial lens inventory, and ensures calibration and cleanliness of optical equipment.
• Performs final inspection of eyewear, including compound prism verification, and troubleshoots non-adapt issues.
• Communicates with labs and optometrists regarding job status, product updates, and reordering expired lenses.
• Troubleshoots equipment failure issues and coordinates repairs.
• As needed and under guidance of the contracted or associate optometrist, completes patient appointments, performs pre-testing, and records results.
• Embraces the utilization of new and existing technology while supporting OD services.
• Collects payments for doctor/telehealth services.
• Processes member visits by scheduling and confirming appointments, following company policies, procedures, and applicable state and federal laws.
• Maintains and files records in compliance with HIPAA and company procedures.
• Requests, reviews, and processes insurance claims and payments for doctor services and eye care materials.
• Completes assigned virtual and hands-on trainings.
• Develops intermediate knowledge of eye anatomy and diagnostic testing.
• Participates in internal development opportunities.
• Where applicable by state regulations, registers with state board for apprenticeship or permit within 60 days.
• Ensures no lapse in registration or certification.
• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.

Requirements & Tech Stack

• POS system
• Cash registers
• Eyewear usage and care
• Contact lens insertions, removals, and hygiene guidance
• Pupillary distance and position of wear measurement systems (manual and digital)
• Frame adjustments and repairs
• Optical equipment
• OD services
• HIPAA
• Insurance claims and payments processing
• Eye anatomy and diagnostic testing
• American Board of Opticianry (ABO) exam

Qualifications

• High school diploma, GED, or equivalent upon job entry or within 12 months of hire.
• Meet requirements to work as an Optical associate (minimum age, qualification, registration, certification, and/or licensure as required).
• Must obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
• Willingness and ability to register and maintain own NPI number as required by state law.
• For Licensed/Registered States Only: Meets or can satisfy state law requirements to become an apprentice optician and licensed optician.
• Must obtain state-required optician licensure within 18 months of hire for full-time associates (unless additional training is mandated by state).
• Must complete all applicable state licensure requirements and obtain optician licensure within 3 months of completing minimum apprenticeship hours required by the state.

Preferred Qualifications

• Experience working in a health care or retail setting.

Compensation

• Hourly wage range: $19.50 to $27.50
• Additional compensation in the form of premiums may be paid ($0.35 to $3.00 per hour).

Benefits

• Health benefits: medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, company-paid life insurance
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting. PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U: company-paid education benefit program (high school completion to bachelor's degrees, including English Language Learning and short-form certificates). Tuition, books, and fees are paid for.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.