MEMBER RESOURCE CENTER REPRESENTATIVE
Greater Nevada Credit Union
Reno, NVFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed · Diploma
- Must know
- SalesLead generationCustomer serviceOperations
- Work
- On-site in Reno
- Pay
- Not stated by the employer.
- Skill demand
- Customer service64%Sales31%Operations24%Lead generation10%of 99 similar entry-level jobs posted in the US this week
- Listed
- Oct 31, 2026 · still open
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About the Position
Member Resource Center Representatives are responsible for performing sales and service functions through telephone calls, outbound calls, and electronic communication in the member resource center to assist in achieving Greater Nevada goals.
Key Responsibilities
- Consistently perform at high levels of effectiveness through communication with members telephonically, through video, and online digital communication channels.
- Meet performance goals established by management, including product sales/referrals and number of member interactions per hour via phone, video, or electronic communication channels.
- Effectively and accurately communicate with members in writing via secure messaging, chat, text, email, or fax.
- Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.
Requirements & Tech Stack
- Communication with members telephonically, through video, and online digital communication channels.
- Product sales/referrals.
- Communication via secure messaging, chat, text, email, or fax.
- Understanding of the Bank Secrecy Act.
Qualifications
- 6+ months of customer service experience (retail, hospitality, financial services, or similar).
- High School Diploma or GED required.
- Previous call center experience preferred.
- Previous Financial Institution experience preferred.
- Bilingual is a plus.
Skills & Competencies
- Enjoy working with the public over the phone and through video chat.
- Effective verbal communication skills.
- Effective relationship-building skills.
- Effective time management skills.
- Problem resolution skills and experience.
- Optimizes work processes.
- Drives engagement.
- Self-development.
- Action oriented.
- Decision quality.
Physical Demands
- Regularly required to sit and use a keyboard, multiple monitors, mouse, and telephone for extended periods.
- Frequently required to stand, walk, and reach with hands and arms, bend, and kneel.
- Occasionally required to lift and/or move up to 20 pounds.
Location
- Onsite at our Reno Operations Center.
Compensation & Benefits
- $17.07 - $23.56 per hour.
- Medical, dental, vision and supplemental medical plans.
- Paid time off, including vacation and sick time.
- Paid time to volunteer and make a contribution to the community.
- Employee product and service discounts.