Customer Experience Management Trainee (New Grads)
Carvana
Chandler, AZFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed · Bachelor's degree
- Must know
- Operations
- Work
- On-site in Chandler
- Pay
- Not stated by the employer.
- Skill demand
- Operations22%of 143 similar entry-level jobs posted in the US this week
- Listed
- Oct 30, 2026 · still open
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About the Role
The Market Operations Leadership Development Program is an 18 to 24-month program designed for new graduates, starting on the driveway and progressing to an operations leadership role in Carvana's last mile delivery locations, car Vending Machines, or showrooms. The program involves applying learned concepts through mentorship and coursework every six months to gain certification in different operational areas.
The Opportunity
This program begins with the Market Operations Customer Advocate role, focusing on creating memorable customer experiences on the driveway or at Car Vending Machines. Key activities include:
- Utilizing AI and products to understand systems that manage the car journey from click to customer.
- Learning how a fulfillment operation moves cars, haulers, and people from first to last mile, and developing skills to lead such an operation.
- Driving the signature Carvana car hauler to deliver a curated customer experience.
- Gaining hands-on experience across the entire operation, from the detail bay to the driveway.
- Working at Car Vending Machines.
- Developing leadership skills and credentials for fast-growth operations.
Who We're Looking For
- Bachelor's degree earned within the last three years.
- Interest in customer-obsessed, tech-forward, fast-growing, and complex operations.
- Curiosity about how a company operates end-to-end.
- Desire for a structured program designed to launch into operations leadership.
- Value placed on building a strong foundation through hands-on experience.
Qualifications & Requirements
- Ability to perform physically demanding tasks, including detailing and loading/unloading vehicles in various conditions.
- Ability to walk/stand and sustain physical activity for 8+ hours.
- Requires high and low levels of movement, including reaching, twisting, kneeling, crouching, climbing, balancing, and squatting.
- Ability to grasp, carry, lift, push, and pull items up to 50lbs.
- Excellent visual acuity and manual dexterity for frequent driving.
- Must be at least 21 years of age.
- Possess a valid driver's license.
- Ability to read, write, speak, and understand English.
- Must pass a drug test.
- Must obtain a DOT Medical Card.