Semi Voice Process

Job Title: Semi Voice Process Executive

About the Role

• Provide support to international customers via calls, emails, and chat.
• Handle queries, resolve issues, and ensure customer satisfaction.
• Work in night shifts.
• Employment Type: Full Time.
• Location: Hyderabad.

Key Responsibilities

• Handle inbound/outbound calls, emails, and chats.
• Resolve customer queries efficiently.
• Update CRM with accurate customer information.
• Meet performance targets and maintain quality standards.

Requirements & Tech Stack

• 0 to 2+ years of customer support experience (Semi Voice Preferred).
• Previous customer service or call centre experience is a plus.
• Strong communication, problem-solving skills, and decision-making abilities.
• Comfortable with night shifts and rotational weekends.
• Proficient in MS Office and CRM tools.

Qualifications

• High School Diploma or equivalent.
• Bachelor's degree preferred.