Services Support Associate II

About the Role

As a Services Support Associate II on the Audit Project Management Network (PMN) team, you’ll help Audit engagement teams make informed decisions and keep work moving throughout the engagement lifecycle. You’ll turn financial, staffing, and operational data into clear insights and dependable reports, while coordinating key audit milestones and follow-ups with engagement teams and leadership.

Key Responsibilities

• Analyze weekly WIP, budgets, forecasts, staffing, rates, and revenue to surface trends, explain variances, and support engagement decisions
• Reconcile time, resources, and billing data across internal platforms; investigate differences in hours, utilization, coding, rates, invoices, and payments
• Monitor engagement performance against budgets and forecasts, flag potential overruns, and identify billing and resource-planning opportunities
• Build dashboards and publish leadership reports such as LTD, WIP, EMD, and recovery analysis with concise summaries of key metrics and audit review notes
• Maintain accurate engagement records, including fees, expenses, receivables, payables, WBS structures, work plans, charge codes, and supporting documentation
• Coordinate engagement updates and follow-ups across staffing, milestones, timekeeper reviews, entity and independence records, SRM requests, DCIPP, Omnia, and Deloitte Connect
• Multi-tasking various activities maintaining quality, efficiently managing time and prioritizing tasks
• Perform additional tasks as required

Work Location & Shift Timings

• Hyderabad office
• Hybrid model (work from Deloitte office minimum of two to three days in a week)
• 2 pm to 11 pm IST (may vary based on business requirement)
• Flexible to support overtime during busy season

Requirements & Tech Stack

• Advanced Microsoft Excel skills including data extraction, analysis, validation, and reporting
• Basic working knowledge in MS-Word and MS-PowerPoint
• Good verbal and written communication skills
• Advanced analytical and critical thinking abilities
• Careful attention to detail
• Ability to learn, retain, and consistently apply complex processes and requirements

Qualifications

• Graduate or Master’s Degree in Commerce/Finance (B.Com/BBA/M.Com/MBA)
• 1 to 3 years work experience in Banking, Financial services or similar industry
• Strong attention to detail
• Exceptional interpersonal skills with demonstrated ability to build relationships with senior leaders at all levels
• Proactive and highly organized with an exceptional ability to multi-task
• Ability to manage documentation, tracking issues and summarizing status, and support project planning
• Experience in financial analysis, reconciliation, invoice or billing analysis, forecasting, and/or variance analysis
• Experience using AI tools in day-to-day work
• Ability to respond to requests in a timely manner
• Demonstrate enthusiasm for continuous learning relevant to the role

Preferred Skills

• Working knowledge in building macros in Excel
• Basic Tableau and/or Power BI working experience
• Bilingualism (English and French) would be an asset