Analyst, Patient Engagement-3

About the Role

The Analyst, Tech Enablement and Process Improvement plays a key role in supporting the implementation of technology-driven solutions and continuous process improvements to enhance operational efficiency and effectiveness across Oak Street Health’s centralized operation teams. This role involves supporting multiple projects simultaneously, with a primary focus on initiatives that enhance Oak Street’s ability to resolve patient needs efficiently while reducing handoffs between teams. The role offers regular exposure to senior executives and the opportunity to influence key strategic initiatives.

Key Responsibilities

• Support the implementation and adoption of new technologies while collaborating with Product and other departments to ensure seamless integration of technology solutions.
• Assist with project and change management for transformation and process improvement projects for a large centralized ops department.
• Support the Manager of Tech Enablement & Process Improvement on continuous improvement strategies.
• Proactively identify opportunities for continuous improvement.
• Work closely with various teams to understand their needs and challenges.
• Support and facilitate meetings and workshops to gather input and drive change.
• Support executive communications: craft presentations for senior leadership, with opportunities to lead presentations.
• Other duties, as assigned.

Requirements & Tech Stack

• Proficient in Excel, Powerpoint.

Qualifications

• Bachelor’s degree, preferably with a quantitative major.
• Analytical and strategic thinker who is intellectually curious.
• Strong written and verbal communication skills.
• Experience with process mapping and documentation.
• Self-starter, able to drive initiatives with multiple stakeholders from beginning to end.
• Demonstrated attention to detail and experience leveraging problem-solving.
• Quick learner comfortable with a high level of ambiguity.
• Strong accountability and discipline against timelines and deliverables.
• Collaborative working style, able to work cross-functionally.
• Interest, experience, and/or passion for healthcare and value-based care.
• US work authorization.
• Someone who embodies being "Oaky" (radiating positive energy, assuming good intentions, creating an unmatched patient experience, driving clinical excellence, taking ownership and delivering results, being scrappy).

Pay Range

The typical pay range for this role is $43,888.00 - $93,574.00 annually. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay.

Benefits

• Collaborative and energetic culture.
• Fast-paced and innovative environment.
• Competitive benefits including:
• Paid vacation and sick time.
• Generous 401K match with immediate vesting.
• Health benefits (medical, dental, and vision coverage).
• Wellness programs and other resources.